Frequently Asked Questions
Here are some of the frequently asked questions that we get at Touch Free Solutions:1. Do you accept Purchase Orders (PO’s) as a method of payment, or can we set up a Net-30 account?
Yes and No. We accept PO's on a case by case basis; please call us for additional details. We do accept MasterCard, Visa and American Express payment methods. Also we accept checks for an order, but the order will not ship out until the funds have been received in full.
2. Do you ship to Alaska, Hawaii, or overseas?
Yes. Once payment for your product and shipping has been received in full, your order will ship. If you are in Alaska, Hawaii, or overseas please contact a customer service representative in order to verify accurate shipping charges prior to placing your order.
3. Do you provide bids or quotes?
All of our wholesale food service, janitorial, office supply and restroom automation products and pricing are available online. If you wish to put a quote together for yourself, you may do this by placing the items in the shopping cart. Once you have all your items, click on the “Cart Contents” tab and from there you can view your subtotal, shipping charges, as well as any discounts.
4. Do you offer special pricing for bulk orders on your wholesale office, janitorial, food service, and cleaning supplies, or do you price match?
For special pricing and price matching, you would need to speak with one of our customer service representatives. Depending on products and availability we may be able to offer discount pricing. If you do receive a special pricing discount, these quotes are only good for 30 days.
5. How long does it take to receive my order of wholesale office, janitorial, industrial, food service, cleaning supplies or more?
Typically, we are able to ship orders out the next business day. If the item you ordered is available from one of our 55 warehouses, you can expect delivery within 1-3 business days. Most are next business day. If the product ships directly from the manufacturer you can then expect delivery within 3-5 business days.
6. What is your return policy on your janitorial products, cleaning supplies, office supplies, and more?
We offer a 30-day return policy on most items. Vacuum cleaners and floor machines are non-returnable. If you wish to return an order you must contact the customer service department to obtain a Return Authorization number. Typically these numbers take 24 hours to be issued. Once we have the information, you will be notified of the number as well as an address to return items. Once we receive notification that the warehouse has received your items, and are in re-sellable condition, we will issue a refund. Please note that shipping fees are non-refundable.
7. Can I get a catalog of your cleaning supplies, office supplies, janitorial products and more?
Yes. Please call us for a free catalog and it will be mailed the same day as requested. Please note catalog is retail pricing, go to web site for best price www.GoGreenTFS.com.
8. What are your hours of operation?
Our customer service center is open Monday through Friday from 7am to 6pm Pacific Standard Time. If you unable to reach us during normal business hours please leave a message and representative will get back to you within 24 hours.
9. Can I sample your janitorial, food service, office supplies, cleaning supplies and other products?
We are a wholesaler, and therefore are not able to break up cases to send out samples. If you wish to obtain a sample of a particular product the best advice we can offer you is to contact the manufacturer. Sometimes they are willing to send out samples of their product. This is solely at the discretion of the manufacturer.
10. Do you charge sales tax?
We do not charge sales tax for any of our customers outside of Arizona. If you are within Arizona, we will waive tax, but only with a valid Tax Exempt number.
11. Can you mix and match a case of wholesale cleaning supplies or fragrance refills?
No. We are a wholesaler and ship items directly from our suppliers. We are not able to break up a case of anything and send individuals or mix and match. The Time Mist, Bolt fragrances offer a multi-pack if you are curious about different scents.
12. Do you have any stores where I can shop locally?
No. We are an online wholesaler. You can order products through us 24 hours a day, but we do not have any local stores. Our warehouses are located throughout the country, which ensures quick delivery times, but one cannot physically shop there.
Call us toll free: 1-877-263-8585 Call for a free catalog. You can also reach us with any questions through our Contact Us page.